Forever Treasured Memories is committed to protecting your privacy and ensuring that your personal information remains secure. This Privacy Statement outlines how we collect, use, and protect the information you provide when using our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, contact details, and any information provided during the consultation process.
  • Media Content: Videos, photos, and audio recordings provided by you or recorded during interviews.
  • Payment Information: Processed securely through third-party payment providers; we do not store credit card details.
  • Technical Information: When using our website, we may collect usage data such as IP addresses, browser type, and cookies to improve user experience.

2. How We Use Your Information

Your information is used solely for the purpose of creating and delivering your legacy video. This includes:

  • Conducting consultations and planning your project.
  • Recording, editing, and delivering your video.
  • Communicating with you regarding project updates and service inquiries.
  • Processing payments and providing invoices.
  • Improving our website and customer experience.

3. How We Protect Your Information

We take data security seriously and implement appropriate measures to protect your personal information. This includes:

  • Secure storage of media files and personal data.
  • Restricted access to authorized personnel only.
  • Encryption and secure data transmission when necessary.
  • Compliance with industry standards to prevent unauthorized access, disclosure, or loss of data.

4. Sharing of Information

We do not sell, rent, or share your personal information with third parties, except in the following cases:

  • Service Providers: We may work with trusted partners to assist with video production, editing, or secure storage.
  • Legal Requirements: If required by law, we may disclose necessary information to comply with legal obligations or respond to lawful requests.
  • With Your Consent: If you choose to share your video publicly or with specific individuals, we will only do so with your written approval.

5. Retention of Your Data

Your personal data and project files are retained only for as long as necessary to fulfill the services requested. After delivery of your project, we may securely archive your files for a limited time in case you request copies or revisions.

6. Your Rights and Choices

You have the right to:

  • Request access to your personal data.
  • Ask for corrections or deletions of stored information.
  • Withdraw consent for future communications.
  • Request the removal of project files after delivery.

To make any of these requests, please contact us at [your contact email].

7. Cookies and Website Tracking

Our website may use cookies to enhance user experience, track analytics, and improve functionality. You can manage cookie preferences in your browser settings.

8. Changes to This Privacy Statement

We may update this Privacy Statement as needed to reflect changes in our services or legal requirements. Any updates will be posted on our website.

9. Contact Us

If you have any questions or concerns about this Privacy Statement or how your data is handled, please contact us at:

Forever Treasured Memories
[email protected]